Whatarethebenefitsofcreatinganaccount
Therearemanybenefitsyoucanenjoybycreatinganaccount,whichinclude:Receivingpromotionvouchersforsubscribers.Receivingnotificationsaboutoffersandpromotionsforproductsofinterest.TrackingordersinYourAccount.Submittingreturn/replacementrequestsinYourAccount.CancelingapaidorderinYourAccount.
HowdoIregister
YoumustprovideavalidemailaddressorphonenumbertocompleteyourHUAWEIIDregistration.
WhatshouldIdoifIforgotmypassword
HowcanIchangemyHUAWEIIDinformation
Whenyouregisterwithyoure-mailaddressorphonenumber:LoginandgotoAccount.ClickCheckyourpersonaldata>EditTomodifyyouraccountpersonalinformationsuchasyournicknameorlogin:LoginandgotoAccountClickCheckyourpersonaldata>Personalinformation>Edit
DoIneedtocreateanaccounttomakeapurchaseonHuaweiwebsite
No.YoucanmakepurchasesontheHuaweiwebsitewithoutregisteringanaccountthrough"GuestCheckout".Ifyoudoso,it'sessentialthatthecontactdetailsareaccuratelycompleted.Weusethesedetailstosendyouyourorderinformationandcontactyouforanymattersrelatingtoyourorder.
WhatisincludedintheMyHUAWEIplatformmembershipsystem
ThemembershipsystemincludesPoints,EXPandMedals,allbasedonyourpurchasesandactivitiesthroughofficialHuaweichannelssuchasMyHUAWEIapp,theofficialHuaweiwebsiteetc.aregenerated.AmembershipsystemwillbeprovidedtoallregistereduserswithHuaweiIDtoimprovetheuserexperienceoftheMyHUAWEIplatform.MyHUAWEImembershipsystemdefinitionsandrulesmaybeadjustedorchangedinthefuture.Userscancheckthecurrentdescriptionforfutureupdates.
Whatarepointsandwherecanthepointrulesbefound
WhatisEXP
ThenumberofEXPdeterminesyouruserlevelinthemembershipsystem,buttheycannotberedeemedorexchangedforanyproductorcash.YoucanearnEXPbypurchasingandcompletingtasksthroughHuaweiofficialchannels.EXParevalidfor36monthsafteryouearnthem.WhenacertainamountofEXPexpires,yourlevelmaychangeaccordingly.
Whataremedals
Medalsarevirtualbadgesinthemembershipsystemandareawardedtousersfortheirachievements.Medalscannotberedeemedorexchangedforanyproductorcash.
CanImakeapurchasethroughthehotline,livechat,orbyemail
No.Weonlyacceptordersmadeviathewebsiteorapp.
WhenwillIgetanordernumber
Youwillgetanordernumberwhenyoucompletethepayment.
HowdoIknowifanitemisinstock
Whenanitemisinstock,theBuynoworAddtoCartbuttonswillbeavailable.Ifanitemisoutofstock,youwillseeNotifymeinstead.Inthiscase,youcanclickNotifymetoletyouknowwhentheitemisavailable.Pleasenotethatwecannotguaranteehowlongthestockwilllastandiftheitemisoutofstockagain,you’llneedtosignupagaintobenotified.
CanIcancelmyorder
YoucancancelyourpurchasepriortothepackingprocessinaHuaweiwarehouse.YoucandosoviaYourAccountafterloggingin.
HowcanItrackmyorder
WhenusingyourHUAWEIID:LogintoyouraccountandgotoOrders.Selecttheorderyouwanttotrack.Youwillthenbeabletoseetheorderstatusofthisorder.WhenusingGuestpurchase:ClickOrderunderthisiconontheHuaweiwebsite;Enteryouremailaddress,ordernumberandverificationcode;YoucanthenviewthestatusofyourorderbyclickingViewthestatusoftheorder.
CanIedittheorderinformation(recipient,address,etc.)afterpayment
No.Youcannotmodifyyourorderinformationafterthepaymenthasbeenmade.
CanIaddanotheritemtoaplacedorder
No.Youcannotaddextraitemstoaplacedorder.Youwouldhavetoplaceaneworder.
WhatkindofpersonalinformationdoIhavetoprovidewhenplacinganorder
Whenplacinganorderyouarerequiredtoenterthefullname,avalidaddress,andcontactdetailsoftherecipient.
WhatpaymentmethodsareavailableontheHuaweiOnlineStore
DoestheHuaweistorehaveamaximumamountofpayment
ThereisnomaximumpaymentlimitforPersonalOrders.
CanIsplitthepaymentinseveralpartsiftheorderexceedsmypurchaselimit
WhatshouldIdoifIwaschargedforthewrongamount
Ifyoubelievethatyouhavebeenchargedforanincorrectamountforyourorder,pleasecontactourCustomerServiceTeamandprovidetheordernumberandproofofpayment.
HowlongdoesittakeforthepaymenttoberefundedWhatifIdonotreceivearefund
Wewillprocessyourrefundoncetheitemcomesbacktous.Itwillnormallytake7–14workingdaysfortherefundtoappearinyourbankaccount,dependingonyourcardissuer.Ifyoudonotreceivetherefundwithinthistimeperiod,pleasecontactourCustomerServiceTeam.
IfIwanttocancelmyorderafterpaying,howcanIgetthemoneyback
Ifyoucancelyourorderorreturnyourproductwithin14days,themoneywillberefundedthroughthesamemethodofpayment.
Cantheinvoiceinformationbechangedforbusinessuseorotherreasons
Wecanchangetheinformationonanexistinginvoiceforyou.Itisalsopossibletochangepersonalinvoicestobusinessinvoicesandviceversa.Tohavetheinvoiceinformationchanged,you’llneedtocontactourCustomerServiceteam.Pleaseincludeyourordernumberandthechangesthatyouwishtobemadetotheinvoice.
Cananinvoicebecreatedseparatelyforeachiteminanorderwithmultipleproducts
Bydefault,onlyoneinvoicewillbeissuedforoneorder.Thesystemdoesnotallowseparatinginvoicesforeachitem.Ifyouneedseparateinvoiceforeachitem,you’llneedtomakeyourpurchaseseparately.
Whenwillmyorderbeshippedout
Iftheitemsareinstock,generally1–2workingdaysaftertheorderhasbeenplaced.Wewillinformyouifanyitemsaretemporarilyoutofstockorrequiremoretimetobedelivered.
Whatistheshippingfee
Deliveryisfreeforordersof￡99orover.Deliveryfeewillbedisplayedonthepaymentpageandintheorderconfirmationemail.
WhichdeliverycompanyprovidesservicesforHuaweiconsumersintheUK
DHLorDPD.
CanIchangetheshippingaddressformyorder
YoucanuseDHL“OnDemandDelivery”tochangetheshippingaddress.ThenewshippingaddressmustbewithintheUK.Ifyouareunabletochangetheshippingaddress,youcancontacttheHuaweiCustomerServiceforassistance.
Iplacedanorderofbundledproducts,butIdidn'treceivealltheitems.WhatshouldIdo
WhatshouldIdoifmygoodsaredamagedduringshipment
Ifyouitemisdamagedwhenyoureceiveit,wesuggestyoutorefusethedelivery.Ifyoudiscoverthedamageafterreceipt,pleasecontacttheHuaweiCustomerServiceassoonaspossible.Wealsorecommendthatyoutakephotosofthedamageasevidence.
Wherecanmyorderbedelivered
WeregretthatwedonotdelivertoaddressesoutsidetheUKandweareunabletodelivertoJersey,GuernseyandIsleofManaddresses.
CanIpickupmyorderataHuaweiCustomerServiceCenter
No,pickupserviceisnotavailableatthemoment.
DoIhavetopayshippingcostswhenreturningorreplacingaproduct
Ifyouarereturningyourproductwithin14daysafteryoureceiveyourorderfromaddresseswithintheUK,youcouldobtainapre-paidreturnlabelfromus.Ifyoudon’tusethereturnlabelprovidedbyus,youmayneedtobearthedeliverycost.Toensurethatyouwillgetthefullrefund,pleasealsoreturnallaccessories.Ifyouforgettosendbackanyproductaccessories,youwillneedtoreturnitatyourowncost.Formoredetailedinformation,pleasealsoseeourTermsofSale.Forproductreplacement,pleasecontactHuaweiCustomerServicetoconfirmtheshippingcostifthereisany.
HowlongistheNoReasonReturn(withdrawal)period
Iwanttoreturnaproductduringthenoreasonreturnperiod,butwasunabletosenditatthattime.AmIstillabletoreturnit
WhencanIcancelapaidorder？
YoucancancelyourpurchasepriortothepackingprocessinaHuaweiwarehouse.YoucandosoviaYourAccount(Orders)afteryoulogin.
Ihaven'treceivedthereturnlabel,whatshouldIdo
CanIreturnpartofmyorder
Yes.Youcanreturnsomeoftheproductsinyourorderwhilekeepingothers.However,ifyouorderedabundleorhavereceivedagiftwithyourorder,youmayhavetoreturnthebundleorgiftstoreceiveyourfullrefund.PleaseseeourReturnPolicyorTermsofSaleformoredetails.
CanIreplacemyproducts
WhathappensifIdon'treturnaproductinfull(e.g.youdon'treturntheaccessories)
Ifanyparts(s)oritem(s)ofaproductarenotreturned,wemaydeductanappropriateamountfromtherefund.Ifyoureturnthemissingitem(s)atalaterdate,youmustbeartheshippingcostbyyourself.
WhatactionsshouldIperformbeforepackingaproductthatIwanttoreturn
Iftheproductisaphone,pleaserestorethephonetoitsfactorysettingstoensureallpersonaldataisremoved.ThiscanbedonebygoingtoSettings>All>Backup&reset>Factorydataresetonthephone.
WhatshouldIdoifIhavelostthewarrantycertificate
Webaseourcommercialwarrantystatusonthedevice'sSNnumber.Incaseofaclaim,youwillalsobeabletousetheinvoiceasthebasisforyourwarranty.PleaseseeWarrantyNoticeformoredetails.
Howisawarrantyperioddefined
PleaseseeourWarrantyNoticefordetails.
HowdoIfindtheHuaweiCustomerService
HowdoIenquiretherepairstatusofmyproduct(s)
PleasecontacttheHuaweiCustomerServicetoreceiveinformationontherepairstatusofyourproduct(s).
Howlongdoesittaketorepairadefectiveproduct
Wewilldoourbesttocompleterepairsin14days.
Arethereanycostsforwarrantyrepairifthedeviceisrepairedwithinthewarrantyperiod
Repairsperformedundercommercialandlegalwarrantiesarefreeofcharge.Formoredetails,pleaseseeourTermsofSaleandWarrantyNotice.