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Weshipmostofourordersonthesamedaytheyarereceived.Thisisthecaseifyouorderisplacedbefore3:00pmMonday-Thursdayorbefore11:00amonFridays(EST).
Onrareoccasions,certaineventsmaydelayyourorder.Foryoursafety,ourVerificationDepartmentcantakefrom1-3daystoprocessanorder.Also,ifyourordercontainsdifferentshippingandbillingaddresses,youmaybesubjecttoadditionalverification.
Yes.WeshiptomostinternationaldestinationsviainsuredinternationalpriorityUPS.Shippingcostsare$29.95tomostinternationaldestinations.
Pleasenote:Wecannotberesponsibleforadditionalcosts,suchascustoms,duties,VAT,taxes,etc.Youmaywanttocontactyourlocalcustomsofficeforanestimatebeforeordering.Pleasenotethatwemustdeclarethefullvaluethatyoupaidforyourwatchontheshipment.
Foryourprotection,asignaturemayberequiredbeforeUPScanreleasethepackage.Pleasemakesurethatanadultwillbeavailableattheexpectedtimeofdeliverytoacceptandsignforthepackage.Beforeacceptingthepackage,pleaseinspectitforanysignoftamperingordamage.
Pleasereviewyouraddressbeforeyourorderisplaced.Afeewillbeincurredforalladdresschanges.
WegladlyacceptthefollowingformsofpaymentsforallU.S.orders:
Ashfordcollects,destination-based,statesalestaxandalocalorcountysalestaxwereapplicable.Ashford.comiscollectingsalestaxincertainstatesbecauseonJune21,2018,TheUnitedStatesSupremeCourtruled5-4inSouthDakotav.Wayfairthatstatescanmandatethatbusinesseswithoutaphysicalpresenceinastatewithmorethan200transactionsor$100,000in-statesalescollectandremitsalestaxesontransactionsinthestate.
WegladlyaccepttheseformsofpaymentsforInternationalorders:
AllitemsshippedtoanyaddressoutsidetheUnitedStatesareconsideredfinalsalesandcannotbereturned.Pleasenotethatourshippingfeeonlycoversthecostsofshipping.Anyadditionalfees,suchascustoms/dutiesaretheresponsibilityofthecustomer.Wemustdeclaretheamountthatyoupaidforyourwatchontheinvoiceincludedwiththeshipment.Weareunabletodeclaretheitemasagift,whenshipping.
Wewantyoutobe100%satisfiedwithyourpurchase.Ifforanyreasonyouarenot,simplysendyouritembacktoAshfordinthesameconditionitwasdelivered,andAshfordwouldbehappytoprovideafullrefundofthepurchaseprice.Youritemmayonlybereturnedaslongasyouhavenotwornorsizedit.Allnewitemsmaybereturnedwithin30daysoftheirdeliverydate.AllCertifiedPre-Owneditemsmaybereturnedwithin14daysoftheirdeliverydate.AllitemssoldbyAshfordare100%brandnewunlesstheyareclearlydescribedas“CertifiedPre-Owned.”
Pleasenote:Itemsreturnedforrefundarenoteligibleforareturnlabel.Returnshippingisthesoleresponsibilityofthecustomer.AllreturnsmusthavetohaveanRA#priortoreturn.
AllreturnsarecontingentuponaninspectionbyourReturnsDepartment.TheReturnsDepartmentmustconfirmthattheitemisunworn,undamaged,unalteredandwhereapplicablestillhastheoriginaltags,plastics,box,manualandwarrantycardbeforearefundisprocessed.Itemsdeterminedtohavebeenworn,alteredordamagedwillbesentbackandnorefundwillbeissued.Pleasebearinmindanyoriginalshippingfee($5.99,$19.95,$29.95)isnon-refundableifapplicablePleaseallow7-10businessdaysforyourreturnandrefundtobeprocessed.
Pleasenote:Returnsreceivedafter30daysofthedeliverydateorreturnedwithoutanRAnumberaresubjecttoa20%restockingfee.”
Ourwarrantycoversthemostimportantpartofawatch:themovement.Nomatterhowcomplicated,wearewell-equippedandreadytorepairitwiththeutmostcare.Inaddition,wewillreplaceyourbatteryforoneyearfromthedateofpurchase.Ourwarrantydoesnotcoveranydamagetothemovementresultingfrommistreatment,improperuseorfromthewearerexceedingthemanufacturer’swaterresistancelimitations.Additionally,wedonotcoverthewatchcase,bracelet,strap,crown,stem,crystal/glassandthewatchfinish.
Thewarrantywillbevoidediftherearesignsofshocktothewatch.Wedonotcoverthewatchcase,bracelet,straps,crown/stem,crystal/glass,finishes,damagecausedbyexcessivewear-and-tear,physicalabuseordamageresultingfromexceedingthelimitationsofthewaterresistanceofthewatch.PleasenotethatthesewarrantiesarevalidonlyatAshford.RepairorwarrantyserviceperformedbysomeoneotherthanAshfordwillvoidthesewarranties.
ForInternationalPurchases(excludesUSAorChina),pleasecontactcustomerserviceat212-813-1111,customerservice@ashford.com,orlivechattoreceiveassistancewiththeInternationalWarrantyclaim.
PleasenotethatthesewarrantiesarevalidonlyatAshford.RepairorwarrantyserviceperformedbysomeoneotherthanAshfordwillvoidthesewarranties.
Thefollowingaredescriptionsofthethreemovementtypes:
QuartzWatches
Watchesthathavequartzmovementsarearelativelynewdevelopmentinwatchhistory.Quartzcrystalshaveauniquepropertyinthatwhentheyarecompressedorbent,theyconductaconstantvoltage,orpulse,ontheirsurface.Thisconstantvoltagecanbeusedtopowerquartzwatcheswithexactprecision.Ratherthanawoundspring(mechanicalmovement),quartzwatchesrelyonabatteryfortheirenergy.Thebatterysendselectricalenergytothetinyquartzcrystal,whichinturncreatesapulseatregular,constantlevels.Becausethepulse(alsocalledanimpulse)isextremelyconstant,quartzmovementsensureprecisiontimekeeping,accuratedowntohundredthsofasecond.Toconverttheimpulseintoasteadypowerthatcanmovethewatchhandsatregularintervals,theimpulseissimplypassedthroughasteppingmotorthatconvertstheelectricalenergyoftheimpulseintomechanicalenergythatisneededtorunthewatch.Sincetheearly1970's,quartzwatcheshavebecomeverypopular,forbothmanufacturerandconsumers,duetothefactthatquartzwatchesarelessexpensivethanmechanicalmovementwatchesandcanbeeasilymanufacturedinlargevolumes.
MechanicalMovements
Ifawatchissaidtohavemechanicalmovement,thismeansthatthewatchhasadeviceforkeepingtime,whichusestheenergyfromawoundspring,andkeepstimethroughthehighlyregulatedreleaseofthatenergythroughasetofgearsandanescapement.Thisdevicemustbewoundperiodically,ensuringthatthewoundspringiscontinuallyloadedtopowerthewatch.Itdiffersfromthetypicalquartzwatchinthatitusespurelymechanicalcomponentstokeeptime.Anormalmechanicalwatchcanrunforabout40hoursononefullwindingofthemainspring,andafewdesignsthatcanlastupto8or10daysarealsoavailable.Thegeneraldesignofmechanicalmovementwatcheshavenotchangednotablyinthepastfiftyyears.But,thedevelopmentofgreatertechnologyandmodernmaterialshaschangedthewaymechanicalmovementwatchesaremanufactured.
AutomaticMovements
Watchesthatarepoweredbyautomaticmovementsoperatesimilartoawatchwithmechanicalmovements,exceptthatthewindingofthespringoccursautomatically,everytimethewearermoveshisorherarm.Arotorthatturnsinresponsetomotionwindsthewatch'smainspring,supplyingtheneededenergytopowerthewatch.Theobviousbenefitofanautomaticmovementisthatthereisneveraneedtoreplaceabatteryortowindthewatch.Keepingthisinmind,itisnecessarytooccasionally"tuneup"anautomaticwatchtoensuretimekeepingisprecise.
Achronographisawatchthathasastopwatchfunction.Typically,thetoppusherwillstartandstopthechronograph.Thebottompusherwillresetit.Thechronographgenerallycannotresetintherunningstate.SpecialFlybackmodelsallowthechronographtoberesetatanytime.
Themovementofachronometerhaspassedaseriesofaccuratetimekeepingtests,andiscertifiedasasuperiortimekeeper.Manywatchmakerswillputtheirmovementsthroughthistesttoillustratetheiraccuracy.Thedialwilltypicallyhavetheword"Chronometer"or"Chronometre"onthedial.
Tobecomeachronometer,thewatchmovementmustpass15daysofseveretests.Theaccuracyofthemovementischeckedin5differentpositionsatvariedtemperatures.Thissimulatesconditionsunderwhichthewatchmightbeworn.Thewatchmustaveragebetween+6and-4secondsperdayinordertoearnthecertification.
Ifawatchisdescribedsimplyasa“chrono”,itisgenerallysafetoassumeitisachronograph.
Awatchmarkedaswaterresistantwithoutadepthindicationisdesignedtowithstandaccidentalsplashesofwateronly.Donotsubmergesuchawatch.Higherlevelsofwaterresistanceareindicatedbyincreasinglyhigheracceptabledepths,usuallyindicatedinmeters.Thereareavarietyofwaystomakeawatchwaterresistant.Allsuchwatchesuserubbergasketsor"O"ringstosealthecaseback.Awatchwithabackthatscrewsontothecaseprovidesahigherdegreeofwaterresistance.Somecrowns(the"windingstem")actuallyscrewintothecasetofurtherincreasewaterresistance.
UsageRecommendations
ThefollowingusagerecommendationsaresuggestedbytheSeikoWatchCorporationofAmerica.
Pleasenotethatwedonotrecommendswimmingordivingwithyourwatchunlessithasascrew-downcrown(alsoknownas“screw-lock”or“screw-in”crown)andiswater-resistanttoatleast100meters.
Althoughautomaticmechanicalwatchesdonothavebatteries,somesimplemaintenanceisnecessaryforcontinuedandlong-lastingaccurateuse.
Self-windingautomaticwatchesdependonthemovementofthearmtooperateanddorequiresomewinding,evenifyouwearyourwatchonadailybasis.
Ifyouwearyourautomaticwatcheveryday,itisbesttowinditonceeverytwoweekstokeepthewheelsinmotionandlubricatedwithoilfluid.Simplywindthecrown(thesameknobusedtoadjustthetimeanddate)untilyoumeetslightresistance.
Ifyoudonotwearyourautomaticwatcheveryday,youshouldtrytowinditatleasttwiceaweektoensurecontinuousoperation,aswellaskeepingtheinsidemechanismincompleterunningorder.
Trytowindyourmechanicalwatchatthesametimeeveryday.Thisisextremelybeneficialforthemechanism.
Waterresistanceisnotapermanentstateandneedstobemaintained.Ifyousubmergeyourwatchregularlyinwater,youshouldhaveyourwatchservicedyearlytoverifythatallthesealsareintact.
Itisnotrecommendedtowearyourwaterresistantwatchinahotshower,saunaorhottub.Theextremeheatcausesthemetalpartstoexpandatadifferentratethantherubbergaskets.Thiscreatessmallopeningsthatcanallowwaterdropletstopenetratethewatch.Suddentemperaturechangesareespeciallyharsh.Takecarenottojumpintoacoldpoolafterwearingyourwatchinthehottub.
Afterswimmingordivinginsaltwater,immediatelyrinsethewatchinastreamoffreshwater.Ifyourwatchhasarotatingbezel,turnthebezelseveraltimeswhilerinsingit.Thiswillpreventsaltbuildupandcorrosionofthebezelring.
Leatherstrapscanbemadetobewaterresistant.Generallyhowever,leatherstrapsaremoreeasilydamagedbyfrequentexposuretowater.Ifyouwouldliketowearyourwatchwhileswimming-thinkofbuyingonewithametalbraceletorarubberornylondiverstrap.
Ashfordisaleaderintheonlineluxurydiscountwatchindustry,offeringthefinesttimepiecesfromaroundtheworldatexceptionalprices.
Withover20yearsofwatchknowledgeandexpertise,servingmillionsofcustomersworldwide,theClientServiceSpecialistsatAshfordunderstandtheimportanceofthedecision-makingprocessandareavailabletoassistyouinselectingtheperfecttimepieceforanyoccasion.Westrivetoprovideourclientswithaluxuryexperienceandexceptionalvalue.
Drivenbyourdesiretocatertowatchenthusiasts,collectorsandconnoisseurs,wedomorethansellwatchesatdiscountprices,webuildrelationships.